Peace of mind
Committed to service excellence
Find out how we've been looking after our systems and our people, so that they can look after you.
Did you know? VCO (Vodafone Corporate Online) is an online self-service portal that enables you to service your Vodafone Business account directly. You can place orders and amend connection details such as usernames, cost centres, price plans and add-ons. Our agile teams are constantly monitoring for potential enhancements. After the last few development ‘sprints’, you can now: manage your content control bars, send notifications to your entire user base and manage your own IOT devices. Look out for the next update news here!
To get started on VCO you’ll need your Account Manager to set you up on the system and direct you to online training to help you get the best out of your VCO experience. You’ll find support on the FAQs page and via our onsite webchat team. To self-serve on the move, download the new dedicated app (for both Android and iOS: just search ‘VCO app’).
Our iView tool allows you to access all historical bills and manage usage at both group and ‘per connection’ level. Over the coming months we’ll be introducing a range of system developments to enhance ease of use and provide additional reporting functionality. For example, the dashboard will enable ‘watch points’ on phone numbers with less digits (e.g. 118118) to help you monitor and control costs.
Our fixed-lined telephony engineer, Natasha Carpenter, has not only been on the front line keeping UK businesses connected this year - she's also won the Institution of Engineering and Technology (IET) Young Woman Engineer of the Year special recognition award! Read more about how Natasha is helping to change the face of STEM.
Voice of the Red Line
This internal system empowers all Enterprise Customer Service & Operations colleagues to log innovation or improvement ideas whenever they see the opportunity. A virtual team of reps from across Enterprise Care is then responsible for delivering on all resulting initiatives. Our frontline colleagues are the people closest to your experience as a Vodafone Business customer, and are therefore best placed to spot when something warrants a review. This tool provides a consistent model to log, manage and deliver enhancements, and is underpinned by ITIL methodology (ensuring ISO20K compliance). While technology, the market and our customers’ needs are all constantly evolving, Voice of the Red Line means that we can too!
Diversity & inclusion
We believe that in order to serve our customers well, our people must feel able to bring their whole selves to work. So we're delighted to have made it into The Times Top 50 list of Employers for Women for the fourth year running. Read more about our work to become the best employer for women in the world by 2025.
Our commitment to keep the UK connected this year was not just about voice and data – but rather how we can support society, community, customers and our own people. Beyond the public programmes, we’re incredibly proud of the way Vodafone UK has protected its employees – keeping everyone safe, informed and as productive as ever despite the increased juggling act. We hope you have felt equally supported during this time and have seen first-hand how committed our people are to protecting you and your organisation.